Oc transpo driver jamie bailey poses for a photo in ottawa. A daybyday account of ottawas history by james powell. They get payed extremely well to deal with customers as i see it. This section of the oc transpo website allows employees private access to current events and information. Salaries posted anonymously by oc transpo employees. Pradzynskiego, 01222 warszawa or of the registered seats of local branches of ups in poland, to email addresses. Ups united parcel service is the largest parcel service provider in the world. The city of ottawa and the amalgamated transit union have reached a tentative deal to end a public transit strike that has paralyzed the nations capital for 51 days. Like dealing with customers is solely a bus driver burden. So i filed a complaint with octranspo for a rude driver that was accusing me for trying to skip the fare.
You will find many oc transporelated info that you may find interesting. Oc transpo driver jamie bailey says for years she endured. The number of public complaints against oc transpo drivers caught using phones while driving buses has gone down. Ottawa oc transpo customer protests termination of bus. Chris grover had been hoping someone else would speak up. A veteran oc transpo driver is refusing to wear her uniform on the job to. The ottawa citizen reported a few weeks ago that riders made 178 complaints about drivers using electronic devices behind the wheel between the yearlong period from april 1, 2010, to march 31, 2011. A free inside look at oc transpo offices and culture posted anonymously by employees. If youre enrolled in ups electronic billing or the ups billing center, you can find them under the my profile menu at the top right of any page. Working for the city is always a benefit and it was a good experience.
Michelle brynkus says she was humiliated and treated like a criminal by oc transpo workers after she was kicked off the number 97 bus and forced to stand in the rain with all of her luggage because her presto card. Chief special constable transit services, city of ottawa oc transpo special constable unit 875 belfast road, ottawa on k1g 0z4. Oc transpo has a fleet of 944 buses that run on regular streets, all of which are fully accessible lowfloor buses. Atu 279 president garry queale questioned the number of legitimate complaints in that pool and transit. Lately all i have been hearing about oc transpo drivers is bad things. If i had the chance to work for sure with one company or be a ups helper, i would take the sure thing. The guy that delivers to my neighborhood is not polite, he grumbles hello. Good customer service is proving a safe and reliable transit system, something that oc fails miserably at.
The driver s seat section of the website is reserved for oc transpo employees only, unauthorized access is prohibited. Oc transpo and its drivers need to realize that good customer service is not making sure drivers smile at people, or turning buses into taxis waiting for every runningjaywalking doorknob. Oc transpo uses many articulated buses to provide service. The connexion buses ferry passengers between suburbs like stittsville and downtown bus stations, as part of a transition to light rail. Grover took years to build up the nerve to speak out publicly about the problems at oc transpo. Oc transpo ottawacarleton transportation commission is the public transit agency of the. Do not use ups, i recommend customers to use fedex, they are more professional. In many european cities bus drivers are not required to check if you paid for your fare because its all done by machines like the presto reader. I take their rude comments and lack of care for their customers. Most of the problems are solved by the customer service either it is the problem related to the missed delivery, delay in.
The operator drove five buses serving several different routes in the three days before selfisolating, the. It operates an integrated hubandspoke system that includes light metro, bus rapid transit, conventional bus routes, and paratranspo an accessible system for rides using wheelchairs. I just wanted to let you all know that i am fully aware of your concerns. The bus operator behind an open letter, criticising oc transpo for cancelling bus. Mostly new flyer invero buses, with the majority of the others being daimlerchrysler orion vi buses. Oc transpo driver calls out agency, says its not reliable cbc news. Ottawas problemplagued lrt system was the newsmaker of the week. To get in touch with upss complaints team you should call and someone will be able to help you with any complaints that you might have regarding the services you have experienced through ups and try to make sure that any problems you have had can be solved as quickly and respectably as possible. Oc transpo driver remembers deadly 1999 shooting, 19 september. We will be prioritizing changes that keep sufficient space available on buses and changes that.
No one working for oc transpo seems to care that a bus didnt show up or was ridiculously late. Ups hires more people than is needed for the season, because a lot of them will quit or be fired. Jennifer hi, package missing then you gotta call again and again and again, like 2 to 3 times a day to your local office, and push them, ask them for results, updates, whatever news they must give you. The ottawa bustrain crash was a collision that occurred between an oc transpo doubledecker bus and a via rail train in the ottawa suburb of barrhaven. Route 95, the backbone of oc transpos bus rapid transit system, will be one of them. Oc transpo driver spurned harassment complaint, woman says. Look for our ticket machine at the south end of the arrivals terminal. Almost 180 complaints were filed against oc transpo bus drivers in a one year periodthe majority for texting while drivingaccording to information obtained by. Your letters and feedback on oc transpos service changes. Complaints dont get far and get snuffed out by corruption. Some time i even dropped off passengers on my brake time so they dont miss the game.
The drivers seat section of the website is reserved for oc transpo employees only, unauthorized access is prohibited. It also broadened employer responsibilities to conduct investigations into incidents and complaints of workplace harassment. Some of the routes that run on the transitway, including the citys mostused bus routes, are served almost exclusively by articulated buses e. Ups tracking number the complaint can be submitted through the ups customer services. Personal information on this form is collected under the authority of section 69 of the municipal act, 2001, s. Complaints may be submitted to the address of the registered seat of ups polska sp. May, 2018 oc transpo will be installing protective barriers between passengers and drivers on a handful of city buses as part of a pilot project later this year. You can buy a singleride ticket or one of our convenient daypass options 1, 3, 5 or 7 days. Reviews from oc transpo employees about oc transpo culture, salaries, benefits, worklife balance, management, job security, and more. Oc transpo to test out driver shields on city buses. These racks carry up to two bicycles at the front of the bus and fold up against the bus when. Getting from here to there in beautiful orange county is a snap with public transportation, ridesharing, and biking.
Oc transpo is urban transit service of the city of ottawa and gatineau, quebec, ontario, canada. Today in ottawas history a daybyday account of ottawa. You will find many oc transpo related info that you may find interesting. This web site is dedicated to all bus and transit enthusiasts. Bailey, whos been a driver since 2015, went public earlier this year with her complaints of. Complaints filed over texting oc transpo drivers ctv news.
A complaint against a special constable must be made in writing and signed by the complainant. Dont think there havent been complaints about oc transpo, though. Some routes provide service to the downtown core of the nearby city of gatineau, quebec, mostly during peak periods and one route provides service to the township of russell, ontario to serve the vars. I stopped him on his way out at our driveway at 5 quail ridge road south but he insisted that i tell him his speed. Ottawa oc transpo customer protests termination of bus driver 7990 2. Ups was established in 1907 and delivers more than 15 million parcels every day to over 220 countries around the worldwide. You meet new an exiting people every second and it feels great being able to help people. An oc transpo driver is publicly calling out the transit agency, writing in an. Ups delivers more than 15 million packages per day to more than 7.
Ottawa oc transpo customer protests termination of bus driver. Jan 04, 2017 jennifer hi, package missing then you gotta call again and again and again, like 2 to 3 times a day to your local office, and push them, ask them for results, updates, whatever news they must give you. Ottawacarleton regional transit commission, commonly known as oc transpo is the urban transit service of the city of ottawa, ontario, canada. Use your ups infonotice or tracking number to get the latest package status and estimated delivery date. Questions regarding this collection may be addressed to the customer relations unit, transit services, oc transpo. The global logistics company is headquartered in sandy springs, georgia, which is part of the greater atlanta metropolitan area. Complaints down against oc transpo drivers on phones cbc news. Complaints can be submitted by mail or handdelivered to the attention of. Oc transpo to test out driver shields on city buses oc transpo will be installing protective barriers between drivers and passengers on a handful of buses as part of a pilot program later this. Ottawa woman treated like a criminal by oc transpo workers michelle brynkus says she was humiliated and treated like a criminal by oc transpo workers after she was kicked off the number 97 bus and forced to stand in the rain with all of her luggage because her presto card. What i actually did was enter the rear of the double decker bus and tap my presto card which was in my glove at the time. In order to view this page, you must have javascript enabled in your browser. For example, i had dropped off almost standing load of passengers beyond my routes. We understand there were no complaints of any kind against operator 7990 prior to his becoming the target of workplace.
No avenue to contact ups wcomplaint no accountability. Dec 14, 2012 if i had the chance to work for sure with one company or be a ups helper, i would take the sure thing. At the start of this year, oc transpo replaced express busses and the premium express fare with new connexion routes. These fares are valid right away and let you ride buses and. Purchasing is administered by the city of ottawas supply services department. Oc transpo will be monitoring the adjusted transit service.
Oc transpo customer service oc transpo phone number oc. Along with several other feeder routes, the line as it exists today will be split in two, with downtown service replaced by otrain line 1. Oc transpo will be installing protective barriers between passengers and drivers on a handful of city buses as part of a pilot project later this year. With bus network changes coming sunday, several buses will be no more. People are very nice, professional, respectful, ect. Driver helper complaint browncafe upsers talking about ups.
Complaints, complaints, complaints against oc transpo and sto. Aug 04, 2011 almost 180 complaints were filed against oc transpo bus drivers in a one year periodthe majority for texting while drivingaccording to information obtained by the ottawa citizen. One of the last 95 runs at mackenzie king station, oct. It is a global logistics company that is headquartered in sandy springs, georgia in the us, yet their uk head office is located in middlesex. Bailey says her supervisor took the complaint to middle management but she. Our bus and metrolink train services are clean, safe, and convenient. Heres what were hearing from our readers about the changes. Many times i have gone over and beyond as a bus driver. Mar 28, 2010 ottawa oc transpo customer protests termination of bus driver 7990 2. Resources feel corrupted and on an island only reachable by an immediate management.
With the new presto service i wish oc transpo would implement a standard that bus drivers only priority is 1 driving the bus and 2 keeping everyone on board safe. Complaints down against oc transpo drivers on phones cbc. Oc transpo ticket machine now at the ottawa international airport. Yes, oc transpo and councillor shad qadri say they are listening following up on feedback. Plan routes, get realtime schedules, view fares, get inspired, and save with special discounts. I am working with oc transpo and will get back to you with a follow up within the next two weeks, qadri posted to facebook on january 16. The shields will be designed to restrict customer access to the operators area, according to a.
Definitely hold drivers accoutable for delivery failures and unsafe driving habits. Ottawacarleton regional transit commission cptdb wiki. Autologin on future visits show my name in the online users list script executed in 0. The shields will be designed to restrict customer access to the operators area, according to a memo from general manager john manconi. A free inside look at oc transpo salary trends based on 7 salaries wages for 6 jobs at oc transpo. Their customer service agents are so defensive and rude, they act like youre lying to them, and filing a complaint is really for nothing you never hear back from them and nothing ever gets resolved.
Also a few new flyer articulated buses, nova bus lfs lowfloor buses, mci classic buses, and gmc new look buses. Driver sheds oc transpo logo to protest harassment from frustrated. Oc transpo ottawacarleton transportation commission is the public transit agency of the city of ottawa, ontario, canada that carries approximately 97. Oc transpo to test out driver shields on city buses cbc news. Yesterday a driver went down our road at least 15 mph faster than the speed limit. Oc transpo to test out driver shields on city buses oc transpo will be installing protective barriers between drivers and passengers on a handful of buses as. It helps us improve service, correct problems and stay in touch with the needs of our community. From breakdowns to fixfinding to controversial comments and apologies its safe to say this has not been the finest. The operator drove five buses serving several different routes in the three days before selfisolating, the head of oc transpo said. This is probably one of many reasons why we have complaints compliments ratio stand over 7. Call customer care on 18007425877 1800pickups email customer services on customer.
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